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Our Story

About Ferrell's Air Conditioning & Heating

Family-owned in Shelbyville since 1980, now in the hands of the second generation. Old-school care, honest prices, and Carrier Factory Authorized expertise. We treat you like a neighbor, not a number.

Who We Are

A family-owned Shelbyville HVAC company

Well, it started a long time ago…

It started with Kenneth Ferrell. He grew up in Memphis, Tennessee, learned heating and air after high school, and worked alongside his father Herb and the family's Carrier HVAC business — the trade that would become his life's work.

In 1976 Kenneth met Martha in Daytona Beach, and in 1980 the couple moved back to her home state of Kentucky, settling in Waddy and starting Ferrell's Air Conditioning & Heating right out of their own home. Kenneth ran the service calls; Martha answered the phones and kept everything on track. As daughters Magen, Kerri, and Lindsey arrived and the customer base grew, the business outgrew the house — so Kenneth hired his first crew and built it into the company Shelby County knows today.

In 2005 the family took a bold step, purchasing and renovating the Old Henry Clay School in Clay Village — a building where Martha had once gone to school and taught — as Ferrell's permanent home. Through it all, community came first: Kenneth has always found a way to take care of a neighbor in a bind, because that's how you treat a neighbor, not a number.

After 45 years, Kenneth has set down his tool bag — but his daughter Kerri Finke and her husband Matt have picked it up. As Kerri puts it, “it's never been a no, it's always we will find a way.” The second generation is carrying the same honest, old-school care into the next 45 years.

The Ferrell and Finke family — Kenneth Ferrell with daughter Kerri Finke, Matt Finke, and the next generation

Est. 1980 — still family-owned, now led by the second generation.

Our Journey

A Legacy of Excellence

From humble beginnings to your trusted local experts

70
1970

Learning the Trade

After high school in Memphis, Kenneth Ferrell trains in heating and air and works alongside his father Herb and the family's HVAC business — a Carrier tradition that becomes his life's work.

80
1980

Ferrell's Is Founded

Kenneth and his wife Martha move to Kentucky, settle in Waddy, and start Ferrell's Air Conditioning & Heating out of their own home — with a simple promise: take care of the neighbors at a fair price, done right the first time.

80s
1980s

The Family & Business Grow

Daughters Magen, Kerri, and Lindsey are born, the customer base keeps growing, and the company outgrows the home office — Kenneth hires his first crew and proudly wears the title of “The Boss.”

05
2005

A New Home in the Henry Clay School

The Ferrells purchase and renovate the Old Henry Clay School in Clay Village — a building where Martha had once attended and taught — as the new home of Ferrell's Air Conditioning & Heating.

24
2024

Carrier Dealer Hall of Fame

Kenneth is honored with the Carrier Dealer Hall of Fame in St. Louis — recognizing decades of loyalty to Carrier and contribution to the HVAC industry.

26
2026

The Next Generation Takes the Reins

After 45 years, Kenneth sets down his tool bag and his daughter Kerri Finke and her husband Matt pick it up — second-generation, community-minded owners carrying the legacy forward.

Our Values

We Treat You Like a Neighbor, Not a Number

A fix-it-first approach, not big-box sales quotas.

Neighbor, Not a Number

You're a person to us, not a ticket. The same friendly faces show up year after year and treat your home like their own.

Fix-It-First Approach

We diagnose and repair what's actually wrong before we ever talk replacement. No big-box sales quotas, no pressure.

Honest, Old-School Prices

Fair, upfront pricing the way it used to be. You'll know the cost before we start — no surprises on the invoice.

Factory Authorized Quality

Carrier Factory Authorized, NATE-certified, Carrier Dealer Hall of Fame work — top-tier expertise on every visit.

Certifications & Trust

Backed by the Brands & Standards You Know

A Carrier Factory Authorized Dealer with NATE-certified technicians and a spot in the Carrier Dealer Hall of Fame — recognized credentials that mean expert installs, accurate diagnostics, and equipment built to last.

Carrier Factory Authorized Dealer & NATE Certified

Ferrell's is a Carrier Factory Authorized Dealer — Carrier's highest dealer designation — and in 2024 founder Kenneth Ferrell was inducted into the Carrier Dealer Hall of Fame for decades of loyalty to Carrier and service to the HVAC industry. NATE certification is the industry's top technician credential, awarded only to techs who pass rigorous testing on real‑world equipment. Every Ferrell's technician is trained to manufacturer standards — so you get big-brand expertise with hometown, neighbor-to-neighbor care.

  • Serving Shelby County Since 1980
  • Factory Authorized Dealer
  • Weekday Service Scheduling
  • Family & Woman Owned Business
  • Manufacturer Warranty
  • EPA Certified
  • NATE Certified
  • Community Supporter

Ready when you are

Experience the Ferrell's Difference

Looking for a trustworthy local HVAC company to handle a repair, replacement, or new install — without the drama? Let's talk.