Privacy Policy

Information you give us when you request service or an estimate, apply for a job, or contact us:

• Identifiers and contact details — name, phone number, email, mailing/service address
• Property and service details, service history, and maintenance records
• Your messages and correspondence with our team
• Job-applicant information you submit (work history, qualifications)

Information collected automatically when you use our website — IP address, device and browser type, pages viewed, referring page, and similar usage data, collected through cookies and analytics tools (see “Cookies & Tracking” below).

Calls and messages. If you call or text us, we keep records of that communication. We use WhatConverts call tracking on our website, so calls placed through tracked numbers may be logged, recorded, or transcribed for quality, training, and service follow-up. If a chat or texting feature is offered on the site, we keep those transcripts as well.

We do not intentionally collect sensitive personal information (such as Social Security numbers or health data) through the website, and we ask that you not submit it through our forms.

We share personal information only as needed to run our business and serve you, with the following categories of recipients:

• Service providers who work on our behalf — website/hosting and lead-form processing, scheduling and CRM software, analytics providers (e.g., Google), communications and messaging providers, and our marketing agency
• Financing partners — if you apply for financing, your application is handled by a third-party lender under its own terms and privacy policy
• Professional advisors — such as accountants, insurers, and attorneys
• Legal and safety — when required by law, to respond to legal process, or to protect our rights, property, or safety and that of others
• Business transfers — in connection with a merger, acquisition, or sale of assets

Our service providers are permitted to use the information only to provide services to us. We do not authorize them to sell your personal information.

We do not sell your personal information for money. Some state privacy laws, including California’s CCPA/CPRA, define “sell” and “share” broadly to include the use of advertising or analytics cookies that disclose online identifiers to third parties for cross-context behavioral advertising. To the extent the analytics or advertising tools on our website are treated as a “sale” or “share” under those laws, you can opt out by adjusting your cookie choices in our consent banner, by enabling a recognized opt-out preference signal such as Global Privacy Control (GPC) in your browser, or by contacting us.

We do not knowingly sell or share the personal information of consumers we know to be under 16 years of age.

Depending on where you live, you may have some or all of the following rights:

• Access or obtain a copy of the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information
• Obtain a portable copy of certain information
• Opt out of any “sale” or “sharing” of personal information and of targeted advertising and certain profiling
• Opt out of marketing emails (unsubscribe) and texts (reply STOP)
• Not be discriminated against for exercising your rights

Kentucky residents: Under the Kentucky Consumer Data Protection Act, you have the rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. You may appeal a decision on your request by contacting us; if we deny your appeal, you may contact the Kentucky Office of the Attorney General.

California residents (CCPA/CPRA) and residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, and others) have the analogous rights described above, including the right to limit the use of sensitive personal information where applicable.

To exercise any right, contact us at [email protected] or (502) 633-2665. We will verify your request (and an authorized agent’s authority) before responding, and we will respond within the time required by applicable law.

If you give us your mobile number and opt in — for example, by checking the SMS consent box on a form on this site — you agree to receive recurring text messages from Ferrell's Air Conditioning & Heating related to your inquiry, appointments, service, and account, and, where you have asked for them, occasional offers.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of any purchase.

Your mobile information and SMS consent are never shared with third parties or affiliates for their marketing purposes. Mobile numbers collected for texting are disclosed only to the messaging providers that deliver the texts you requested, on our behalf.

We use cookies and similar technologies for essential site functions, to remember preferences, to analyze traffic, and (where enabled) to support advertising. When required, we present a cookie-consent banner so you can accept or decline non-essential cookies, and you can also control cookies through your browser settings.

Do Not Track & Global Privacy Control. Because there is no common industry standard for “Do Not Track” signals, our site does not respond to them. Where required by law, we honor recognized opt-out preference signals such as Global Privacy Control (GPC).

We use Google Tag Manager to manage tags on our website, including Google Analytics, which helps us understand how visitors use the site. We also use WhatConverts call tracking to measure which marketing brings calls and leads to our business. These tools may set cookies and collect usage data and identifiers. We may also use advertising or conversion tags to measure and improve our marketing.

• Opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
• Manage Google ad personalization in your Google Ad Settings.

Our forms are protected by Google reCAPTCHA to prevent spam and abuse; your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.