Word of mouth
What your neighbors say
Honest reviews from honest people — straight off our Google Business profile. Family-owned in Shelbyville since 1980.
4.6
Avg on Google · 41+ reviews
Google review
“I just wanted to give a huge shout out to Kenneth and Ferrell's heating and cooling as a whole. After a couple phone calls of trying to explain things I knew nothing about, he showed up at my door and took care of everything! Thankfully it was a quick and easy fix. He wouldn't let me pay him so I at least wanted to make sure he received the recognition he deserved. I'm very thankful for a cool house!! Thank you all so much.”
Jennifer
Customer review · 5★
Google review
“He didn't try to sell me products I didn't need or try to perform unnecessary services. Ferrell's is a great company, very fast and dependable.”
Evette
Shelbyville · Customer review · 5★
Google review
“The technicians that worked on our unit went above and beyond to make our repair as streamlined as possible. They are honest, punctual and fairly priced.”
Sharon
New Castle, KY · Customer review · 5★
Google review
“The tech Bryant explained everything thoroughly. I would highly recommend them to anyone needing service! Wonderful company all around!”
Cali
Shelbyville, KY · Customer review · 5★
Google review
“I recently hired this Ferrell's to handle some heating issues in my home, and I was thoroughly impressed by their prompt service and professional demeanor from start to finish. Their team arrived on time, equipped with years of experience that made diagnosing and fixing the problem a breeze, showing just how knowledgeable they are in indoor heating and air conditioning systems. The technicians were courteous, explained everything clearly without any jargon overload, and left my place spotless after the job was done. Overall, I highly recommend them for anyone needing reliable HVAC services—they truly know what they're doing and deliver top-notch results.”
Brendan
Verified Google review · 5★
Google review
“We have had Ferrell's come out about three times. And each time they have, they've been amazing! I can't recall everyone's names but they've been very helpful! We had a whole new ac replaced. Came on the hottest day. Another time is, our ac thermostat was outdated and we had to get that replaced. Lastly, (hopefully) we had issues with our "very outdated" furnace not blowing out the air. Each time they've been able to help us. We're very thankful for this company! And it's not far down the road from us. :)”
Meagan
Verified Google review · 5★
Google review
“I cannot say enough good things about this group. Our in laws have been doing business with them for years. When our floor furnace caught on fire they came out the next day and did everything they could to save it. It could not be saved so we made the decision to finally install central heat through out the house. They arrived at our house within an hour of us calling them and had the entire system installed in two days. I have never seen a company work so quickly in my life! All of them are very nice, dependable, and trustworthy. You can't beat their prices either. I 100% would recommend them to anyone needing assistance with heating or cooling. We will be calling them soon to install a cooling system as well!”
Amber
Verified Google review · 5★
Google review
“I had a great experience with Ferrell's Air and Heating. I was having trouble with my furnace and AC unit. At first it looked like it would be a couple weeks, but Heidi found an opening just 2 days out and was able to get their team out to me. Everything is running great now! I had a small billing issue, but again, Heidi came through for me. I highly recommend them, and I'll definitely call them the next time I need help with my furnace or AC!”
Timothy
Verified Google review · 5★
Google review
“Technician Chris was professional and timely. Pricing was great, will be a repeat customer.”
Weston
Verified Google review · 5★
Google review
“Great knowledge! Friendly and timely service! I got numerous quotes — best price.”
John
Verified Google review · 5★
Google review
“Robbie was very professional and friendly.”
Eeta
Verified Google review · 5★
Google review
“Excellent service and fair pricing. Great experience overall.”
Bo
Verified Google review · 5★
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